Depression - Anger
Divorce - Addictions
Grief - Loss - Anxiety
Mood Swings - ADHD
Sexual Abuse - Family Issues
Physical & Emotional Abuse
Panic Attacks - Low Self Esteem
Trauma - PTSD
Self Harming Behaviors
Adolescent Risky Behaviors
Juvenile Sexual Behaviors
WHAT TO EXPECT:
When a person calls our counseling center, he or she is connected with a receptionist who is caring, compassionate and aims to dispel any fears, uncertainty and doubts that they may have. Our goal is to schedule you with a counselor as quickly as possible as we understand that your needs are high priority.
YOUR FIRST APPOINTMENT:
At your first appointment we will take a copy of your insurance card (if applicable) and give you a few forms to fill out. This will aid us in determining your initial needs and goals for counseling. Caring staff will help you to understand your feelings, what treatment options are available and what to expect from our sessions. Also, you will be given answers about your insurance benefit coverage and payment arrangements.
WE WANT TO HELP YOU:
Access Counseling welcomes the opportunity to serve you. Before beginning your work with us, we want to outline our policies and procedures as well as orient you to the services that we provide. We look forward to helping you achieve your goals.
POLICIES AND PROCEDURES:
Please read our Non-discrimination Policy. It is the policy of Access Counseling to provide service to all eligible persons without regard to race, color, religion, sex, national origin, age, height, weight, marital or familial status, disability, service in the uniformed services, or any other characteristic protected by law and without regard to sexual orientation.
MINORS POLICY: (Ages 5 to 18)
We expect a responsible adult to accompany all minor children to the agency and to remain on site during their child’s appointment, if the child is under the age of 18 years. On occasion, a parent/guardian’s signature is needed at the appointment time. Our counselor's work closely with ACISD and will provide school excuses if needed.
Children are not to be left in the waiting room unattended or brought into counseling sessions if the appointment
is not for them.
FEES AND PAYMENTS:
The charge for the initial visit is $35 payable with cash or a debit/credit card. Clients covered by Medicaid are not charged for the initial visit. After the first visit, the charge for clients with insurance will be dependent on their deductible. For those clients who choose not to use insurance or are not covered by insurance, a generous income based sliding fee scale is available. Proof of family income is required from the client.
All payments are due at the
time of services rendered.
Checks are accepted from "established clients." (Please ask for more info.)
We accept cash, debit cards and all major credit cards.
We also offer a generous, income-based, sliding fee scale for those who choose not to use (or do not have) insurance.
In order to better serve our community, Access Counseling adjusted their sliding fee scale in June 2018. This was made possible by generous contributions from the Coastal Bend Community Foundation, the Nystrom Family Foundation, Aransas County United Way, Castaways and others after Hurricane Harvey. It is your responsibility to inform receptionist about any changes affecting your amount or method of payment, address and/or phone number. Any changes made are effective as of the date of the agency’s notification and cannot be backdated.
INSURANCE PLANS WE ACCEPT *:
Medicaid (Traditional, Driscoll or Superior)
Blue Cross/Blue Shield/Magellan
EAP’s (Employee Assistance Program) – Check with your employer
*Other insurances may be accepted as well but may require pre-authorization for an out-of-network provider.
We do not accept the following insurances at this time but anyone is eligible to utilize our sliding fee scale:
Any Medicare Secondary Policy
All insurance is subject to pre-authorization and the limits of your policy as well as designated medical necessity. You will be advised of your plan benefits the day of your first visit.
You may terminate services with this agency at any time by contacting your counselor or receptionist.
The agency may terminate services with you for the following reasons:
*Any act or threat of physical and/or verbal violence toward a member of our staff or your therapist
*A pattern of failure to comply with your counselor’s recommendations that seriously impairs our ability to assist your recovery/growth
*More than two missed appointments without acceptable notice.
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