SERVICE WE OFFER:

SERVICE WE OFFER:

SERVICE WE OFFER:

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 Depression - Anger
Divorce - Addictions
Grief - Loss - Anxiety

   Compulsive Disorders 

  Marriage Conflicts

 Substance Abuse  

  

OTHER SERVICES:

SERVICE WE OFFER:

SERVICE WE OFFER:

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 Mood Swings - ADHD
Sexual Abuse - Family Issues

Physical & Emotional Abuse

Panic Attacks - Low Self Esteem

  Trauma - PTSD

 Self Harming Behaviors 

 

WE WANT TO HELP:

SERVICE WE OFFER:

WE WANT TO HELP:

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 Parental Conflict

 Oppositional Behaviors
Adolescent Risky Behaviors
Juvenile Sexual Behaviors

Dependency

Co-Dependency 

  

WE WANT TO HELP:

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WHAT TO EXPECT: 

When a person calls our counseling center, he or she is connected with a receptionist who is caring, compassionate and aims to dispel any fears, uncertainty and doubts that they may have. Our goal is to schedule you with a counselor as quickly as possible as we understand that your needs are high priority.


YOUR FIRST APPOINTMENT:

At your first appointment we will take a copy of your insurance card (if applicable) and give you a few forms to fill out. This will aid us in determining your initial needs and goals for counseling. Caring staff will help you to understand your feelings, what treatment options are  available and what to expect from our sessions. Also, you will be given answers about your insurance benefit coverage and payment arrangements.


WE WANT TO HELP YOU:

Access Counseling welcomes the opportunity to serve you. Before  beginning your work with us, we want to outline our policies and  procedures as well as orient you to the services that we provide. We  look forward to helping you achieve your goals.

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POLICIES AND PROCEDURES:
Please read our Non-discrimination Policy. It is the policy of Access Counseling to provide service to all eligible persons without regard to race, color, religion, sex, national origin,  age, height, weight, marital or familial status, disability, service in  the uniformed services, or any other characteristic protected by law and  without regard to sexual orientation.


MINORS POLICY: (Ages 5 to 18)
We expect a responsible adult to accompany all minor children to the agency and to remain on site during their child’s appointment, if the  child is under the age of 18 years. On occasion, a parent/guardian’s  signature is needed at the appointment time.  Our counselor's work closely with ACISD and will provide school excuses if needed.


IMPORTANT NOTE: 

Children are not to be left  in the waiting room unattended or brought into counseling sessions if  the appointment 

is not for them.


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FEES AND PAYMENTS:

The charge for the initial visit is $35 payable with cash or a debit/credit card. Clients covered by Medicaid are not charged for the  initial visit. After the first visit, the charge for clients with insurance will be dependent on their deductible. For those clients who choose not to use insurance or are not covered by insurance, a generous income based sliding fee scale is available. Proof of family income is  required from the client.   


 IMPORTANT NOTE:

 All payments are due at the 

time of services rendered.

Checks are accepted from "established clients."  (Please ask for more info.)


We accept cash, debit cards and all major credit cards.


We also offer a generous, income-based, sliding fee scale for those who choose not to use (or do not have) insurance. 

 

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PAYMENT FOR YOUR SERVICES

In order to better serve our community,  Access Counseling adjusted their sliding fee scale in June 2018.  This was made possible by generous contributions from the Coastal Bend Community Foundation, the Nystrom Family Foundation, Aransas County United Way, Castaways and others after Hurricane Harvey. It is your responsibility to inform receptionist about any changes affecting your amount or method of payment, address and/or phone number.  Any changes made are effective as of the date of the agency’s notification and cannot be backdated.


INSURANCE PLANS WE ACCEPT *:

Medicaid (Traditional, Driscoll or Superior)

CHIPS

Aetna

Blue Cross/Blue Shield/Magellan

Multiplan

EAP’s (Employee Assistance Program) – Check with your employer

UHC

*Other insurances may be accepted as well but may require pre-authorization for an out-of-network provider.


We do not accept the following insurances at this time but anyone is eligible to utilize our sliding fee scale:

Medicaid Star+Plus

Humana

Medicare

Medicare/Medicaid

Any Medicare Secondary Policy

Tri-Care

Humana Gold


All insurance is subject to pre-authorization and the limits of your policy as well as designated medical necessity. You will be advised of your plan benefits the day of your first visit.

ADDITIONAL INFO:

You may terminate services with this agency at any time by contacting your counselor or receptionist.

The agency may terminate services with you for the following reasons:

*Any act or threat of physical and/or verbal violence toward a member of our staff or your therapist

*A pattern of failure to comply with your counselor’s recommendations that seriously impairs our ability to assist your recovery/growth

*More than two missed appointments without acceptable notice.

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